Privacy Policy

Last updated: 02 November 2026

Who we are and our role as data controller

vibrantix operates this commercial website as the data controller under UK GDPR and the Data Protection Act 2018. We determine the purposes and means of processing personal data collected through the site for course enquiries, bookings and related services in audiovisual production.

Who this notice covers

This policy applies to all visitors, course participants, enquirers and any other individuals whose personal data we process in connection with our UK-based operations. It does not cover processing by third parties linked from the site.

Categories of personal data we collect

We obtain data directly from you via forms, indirectly through analytics tools and from publicly available sources. Categories include identity details, contact information, professional background related to broadcast and live-event work, course preferences, technical data from your device and usage patterns.

Purposes of processing and legal bases

We process data to respond to enquiries under legitimate interests; to deliver and administer courses under contract; to meet legal obligations such as tax and consumer law; to improve site functionality under legitimate interests; and to send marketing communications only with consent. Each purpose is matched to an appropriate legal basis under UK GDPR Article 6.

Whether supplying data is mandatory

Providing certain data is necessary to fulfil a contract or comply with legal requirements. Failure to supply it may prevent us from processing course bookings, responding to enquiries or fulfilling regulatory duties. Other data is optional and will not affect core service access.

Cookies and similar technologies

We use cookies and similar technologies as described in our separate Cookie Policy. You can manage preferences via the site-wide cookie banner. This notice cross-references that policy for full details on tracking tools used for performance and functionality.

Processors, recipients and legal disclosures

We share data with service providers acting as processors for hosting, payment processing, email delivery and analytics. Categories include IT support firms and marketing platforms. We may disclose data when required by law, court order or to protect vital interests.

International transfers

Where processors are located outside the UK, we rely on UK adequacy regulations or approved safeguards such as standard contractual clauses to ensure equivalent protection for your data.

Retention periods

We retain enquiry data for up to two years, course records for seven years to meet tax and contractual obligations, and marketing consent records until withdrawal. Criteria include legal limitation periods and ongoing business needs.

Security and data minimisation

We apply appropriate technical and organisational measures including encryption, access controls and regular reviews. We collect only data necessary for stated purposes and delete or anonymise information once retention periods expire.

Your data subject rights

You may request access, rectification, erasure, restriction, portability or objection to processing. Contact us using the details on our Contacts page to exercise these rights. We will respond within one month, extendable by two further months for complex requests.

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw it at any time via the contact form or email. You can also object to direct marketing and profiling; we will cease such activities upon receipt of a clear request.

Right to complain

If you are dissatisfied you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or helpline. We encourage you to contact us first to resolve concerns.

Children and age restrictions

Our courses and resources are intended for individuals aged 18 and over. We do not knowingly collect data from children under 18. If we become aware that such data has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in solely automated decision-making that produces legal or significant effects. Any profiling for course recommendations is limited, transparent and subject to human review where requested.

Changes to this policy

We review and update this policy periodically. The last updated date appears at the top. Continued use of the site after changes constitutes acceptance of the revised terms. For questions please reach [email protected] or +44 (0)1344 649400 or visit our Contacts page.